Contact Us

Have questions, feedback, or need more information?

If you cannot find the answer on our information pages, or if anything remains unclear, please contact us at support@quirkycrates.com.

When contacting us about an order, please provide your full name, order number, and the email address used to place the order. If relevant, you may also provide your telephone number, city, and clear photographs or videos of the product to help us review an after-sales request.

Customer Service Hours

Monday to Friday: 9:00 AM–5:00 PM
Saturday: 10:00 AM–6:00 PM
Sunday: Closed

We normally respond within 24 hours, excluding weekends and public holidays.

Frequently Asked Questions

Q: How long will it take to receive my package?

A: Orders normally require 1–5 business days for processing before shipment. After dispatch, estimated delivery normally takes 7–15 business days, depending on the destination. Holidays, customs processing, severe weather, and carrier delays may affect delivery times.

Q: What is your return policy?

A: Please review our Return & Refund Policy before requesting a return. Do not send a product to any address without first contacting us and receiving return instructions.

After receiving and inspecting your returned product, we will notify you of the result. Please allow up to 14 days after we receive the return to process an approved refund or exchange.

Q: How can I contact you about my order?

A: Email us at support@quirkycrates.com or use the contact form on this page. Please include your name and order number.

Q: How can EU customers exercise their right of withdrawal?

A: EU customers may send a clear withdrawal request through the withdrawal function provided on our website or by emailing support@quirkycrates.com. Please provide your full name and order number. Eligibility, deadlines, return costs, exceptions, and refund arrangements are governed by our Return & Refund Policy and applicable consumer law.