Payment Policy
What Payment Methods Do You Accept?
We currently support the following payment methods:
- Shop Pay
- PayPal
- Apple Pay
- Google Pay
- Klarna
- Visa
- Mastercard
- American Express
- Discover
- Maestro
- Diners Club
Available payment methods may vary depending on your country, device, currency, and order eligibility. The options available to you will be displayed at checkout.
Is My Payment Secure?
Payments are securely processed through Shopify and the applicable payment provider. We do not directly store your complete credit or debit card information.
Which Currency Will I Be Charged In?
Transactions are processed in USD unless another currency is displayed at checkout.
If your payment method uses another currency, your bank or payment provider may apply its own exchange rate and currency conversion fees.
Do You Offer Installment Payments?
Installment payment options may be available through Klarna or another eligible payment provider, depending on your country, order, and eligibility.
If available, the installment schedule, interest, fees, and applicable terms will be displayed at checkout and determined by the payment provider.
When Will I Be Charged?
Your payment method will generally be authorized or charged when you place your order. The exact timing may depend on the payment provider you select.
What Should I Do if My Payment Is Declined?
Please verify that your payment details and billing address are correct and that sufficient funds are available.
You may also try another payment method or contact your bank or payment provider. For security reasons, we cannot override a declined transaction.
How Can I Change or Modify My Order?
If you notice an error after placing your order, contact us as soon as possible at support@quirkycrates.com and provide your name and order number.
We may be able to modify an order before it has been processed for shipping. Once an order has shipped, we cannot change its products, quantity, or delivery address.
What Should I Do if I Did Not Receive a Confirmation Email?
Please check your spam or junk folder and confirm that you entered the correct email address at checkout.
If you have a customer account, you may also sign in to review your orders. If you still cannot find the confirmation, contact support@quirkycrates.com with your name and relevant order details.