Return & Refund Policy

Last updated: June 18, 2026

Thank you for shopping with QuirkyCrates. This policy explains how cancellations, returns, exchanges, and refunds are handled.

Nothing in this policy limits any mandatory consumer rights available under applicable law.

Order Cancellations

If your order has not shipped: Contact support@quirkycrates.com as soon as possible with your name and order number. We may cancel the order and issue a refund.

If your order has shipped or is in transit: We may be unable to stop or redirect the shipment. You may notify us that you wish to cancel or withdraw, but you will normally need to receive the product and then follow our return instructions.

If your order has been delivered: You may request a return in accordance with this policy and applicable consumer law.

Do not refuse delivery or return a package to the sender unless customer service specifically instructs you to do so.

Standard Returns

Unless a different period is required by law, you must contact us within 14 calendar days after delivery to request a standard return.

To qualify for a standard return:

• The product must have been purchased from our online store.
• The product must not have been used beyond what is reasonably necessary to inspect it.
• The product must not be damaged, altered, or improperly handled.
• All accessories and included parts should be returned.
• Original packaging should be included where reasonably possible.
• Proof of purchase or the order number must be provided.

We may refuse returns that do not meet these conditions, subject to applicable consumer law.

Return Process

To request a return, email support@quirkycrates.com and provide:

• Your full name.
• Your order number.
• The product you wish to return.
• The reason for the return.
• Relevant photographs or videos if the product is damaged, defective, or incorrect.

We will review your request and provide the correct return address and instructions.

Do not return a product before receiving our instructions. Do not send a return to the address shown on the original shipping label unless we confirm that address in writing.

Return Address and Shipping Costs

For standard change-of-mind returns and returns made under an applicable withdrawal right, the customer is responsible for the direct return shipping costs, unless we agree otherwise or applicable law requires us to pay.

Our designated return address may be located outside your country or region. The customer is responsible for applicable international postage, packaging, tracking, and customs documentation for standard returns.

We strongly recommend using a trackable shipping service and retaining the shipping receipt. You are responsible for the return shipment until it reaches the designated return address, except where applicable law provides otherwise.

Return shipping costs will normally be paid directly by you to the selected carrier and will not be deducted from your refund unless we expressly agree to such an arrangement.

EU Right of Withdrawal

Unless a legal exception applies, consumers in the European Union may withdraw from an eligible online purchase without giving a reason within 14 days after they, or a person designated by them, receive the goods.

To exercise this right, use the withdrawal function provided on our website or email support@quirkycrates.com with:

• Your full name.
• Your order number.
• A clear statement that you wish to withdraw from the purchase.

You must send your withdrawal request before the 14-day withdrawal period expires.

After notifying us, you must return the goods within 14 days and follow the return instructions provided by us.

For a standard withdrawal, you are responsible for the direct return shipping costs. The designated return address may be international.

You may inspect the product as you would reasonably inspect it in a physical store. You may be responsible for any reduction in value caused by handling beyond what is necessary to establish the product’s nature, characteristics, and functionality.

Refunds for EU Withdrawals

Where required by applicable law, we will refund:

• The price paid for the returned product.
• The cost of our least expensive standard delivery option.

If you selected an upgraded, expedited, or more expensive delivery method, the additional delivery cost is not refundable unless required by law.

We will process the refund within 14 days after receiving your withdrawal notice, but we may withhold the refund until:

• We receive the returned goods; or
• You provide evidence that the goods have been sent back,

whichever occurs first.

Refunds will be issued to the original payment method unless otherwise agreed.

Damaged, Defective, or Incorrect Products

If a product arrives damaged, defective, or different from what you ordered, contact support@quirkycrates.com as soon as possible.

Please provide your order number and clear photographs or videos showing the issue. Do not dispose of or return the product before receiving instructions.

Where the issue is confirmed and required by applicable law, we will provide an appropriate remedy, such as:

• A replacement.
• A repair where appropriate.
• A full or partial refund.
• Reimbursement or payment of reasonable return shipping costs.

Customers will not be required to bear return costs for confirmed defective, damaged, or incorrect products where applicable law places those costs on us.

Exchanges

Exchanges may be available for eligible products, subject to stock availability.

Contact us before returning the product and state which replacement product you would like. If the requested replacement is unavailable, we may issue a refund instead.

Non-Returnable Products

The following products may be excluded from returns where permitted by applicable law:

• Perishable goods or products that expire rapidly.
• Personalized, custom-made, or made-to-order products.
• Sealed goods unsuitable for return for health or hygiene reasons after the seal has been broken.
• Intimate products where the applicable health or hygiene exception legally applies.
• Digital content after access, downloading, or delivery has begun with the customer’s required consent.
• Gift cards or similar stored-value products where applicable law permits exclusion.
• Products damaged through misuse, improper handling, or unauthorized modification.

These exclusions do not remove statutory rights relating to defective, damaged, incorrect, or non-conforming products.

Refund Processing

After receiving and inspecting an eligible return, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method. Your bank or payment provider may require additional processing time before the funds appear in your account.

We are not responsible for processing delays caused by banks or payment providers after the refund has been issued.

Partial or Reduced Refunds

Subject to applicable law, a partial refund or reduction may apply when:

• A product has been handled beyond what is reasonably necessary to inspect it.
• Parts or accessories are missing.
• The product has been damaged after delivery due to improper handling.
• Only part of an order is returned.

We will explain any applicable deduction before completing the refund.

Packages Returned Without Authorization

Returns sent without contacting us or sent to an unauthorized address may be delayed, refused, lost, or returned to the sender.

We cannot guarantee that packages sent to the original shipping address or another unauthorized address can be recovered or refunded.

Contact Us

For cancellation, withdrawal, return, exchange, or refund requests, contact:

QuirkyCrates
Email: support@quirkycrates.com